| Health & Welfare | 2002/03 Annual Report | 2001/02 Annual Report | |
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Crossroads Caithness |
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Latest News 30 June 06 Crossroads Annual Report 2005 - 2006
At the 2006 AGM
22 June 05 22 September 04
New Staff
“Following the resignation of Mrs Maggie Page as Coordinator of Crossroads Caithness after 16 years in the post, the Scheme has taken the opportunity to restructure the management set-up. Mrs Susan Mileham, an experienced, care manager, who recently moved to the area from Yorkshire, has been appointed Care Manager responsible for all carer support services. Mrs Fiona Robertson, previously the Administration Assistant, has been appointed Office Manager. Both ladies will be working part-time at the Scheme office in Scrabster between 0900 and 1600 hours from Monday to Friday, depending on their workload and the need for the Care Manager to be out and about visiting the carers. The reorganisation reflects the changes in providing support to carers since the local Scheme started in 1988. With a Service Level Agreement between the Scheme, the Highland Council and the Highland Health Board replacing the old grant system, registration and inspection by the Care Commission, the need for financial and care statistical returns to funding bodies, client invoicing and a whole raft of new legislation, the Scheme is no longer a small volunteer "sitting-in service". It is a charity - a non-profit-making "business" with a turnover approaching £120,000 year, employing well-trained staff, providing a whole range of care and medical services in support of carers. The Management Committee are still all volunteers, but the two new appointments allow a more professional approach to the carer support delivery process and to satisfying the demands of funding and registration bodies. The Scheme AGM, which has been delayed this year, will be held in late October with the Annual Report showing over 8,000 hours of respite care being given to those people who are caring for others in Caithness.”
13 July 04
1 March 04
25 May 03 |
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New Wick Telephone Number 01955 606606
WHO ARE WE Crossroads (Caithness) is one of the eight Crossroads Care Attendant schemes within the Highland Council area. We are affiliated to Crossroads (Scotland) as a whole. The scheme is a charitable organisation set up in Caithness in 1988 following a survey that demonstrated the need for respite care for those who were looking after others in their own home on a more or less full time basis. The scheme provides fully trained, security cleared, Care Attendants who substitute for a carer for a period of time on a flexible basis to allow the carer some time to themselves, either within or out with the home. The scheme provides an experienced and confidential service to those in need of our support. We work in close cooperation with other caring organisations - both statutory or voluntary. We respond to individual need within the resources available to us. The part time Care Attendants are managed on a day-to-day basis by a full time Co-ordinator/Manager. The scheme is a limited company with a Board of Directors and a Management Committee members are all unpaid volunteers. DUTIES UNDERTAKEN BY A CARE ATTENDANT INCLUDE TASKS SUCH AS:-
The Care Attendant will also undertake domestic duties essential to the comfort and well being of the client whilst the Care attendant is in the home, such as:
POLICIES AND PROCEDURES The Company has the following policies and procedures in place:
A copy of those documents can be obtained by contacting the Co-ordinator. Copies of the Articles & Memorandum of association and the latest Annual Report and Audited accounts are also available from the office. The scheme is registered with the Highland Council to provide home based carer support. In February 1998, the scheme became the first Crossroads scheme in Scotland to obtain the "Investor in People" award in recognition of our training policy. HISTORY HOW TO
CONTACT CROSSROADS
If urgent the co-ordinator can be paged on:- 01426 606771 To do
this dial 01426 606771 listen to the message then if you have a touch tone
phone, dial your own phone number including your dialling code then press
#. If you have problems contact the telephone operator. Mr Owen Pugh
Chairman Mr Keith Muir
Treasurer Mrs E Spearing
Secretary New Web Site http://website.lineone.net/~crossroads_caithness |
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CARE SERVICES PROVIDED Crossroads is aimed at Carers who look after:
Once the Co-ordinator is alerted to a need, she carries out a care assessment in the client/carer's home to determine the level of support required which leads to an individual care plan. In many instances the support from Crossroads may be additional to that provided by other organisations, and will in no way affect other services received. The co-ordinator makes every effort to match the client and carer with the Care Attendant delivering the service. If however a problem develops, the Co-ordinator should be contacted immediately. CARER'S RESPONSIBILITIES If the carer wishes to change arrangements or request extra care to those already established, he/she must first contact the Co-ordinator to see if hours are available. Any care arrangements made with the Care Attendant will not be paid for by Crossroads and carries no insurance cover. Any cancellation of a period of care must be notified to the Co-ordinator allowing her to offer the hours to another carer/client. STAFF TRAINING Training is given to all members of staff, this can take the form of updating through regular Care attendant meetings held by the Co-ordinator or individual courses. These are provided by outside organisations and training schemes provided by Crossroads (Scotland). In particular Care Attendants are trained in:-
FINANCES The scheme is funded in the following ways:- A.
All carer support provided from these sources is FREE at the point of delivery. If the scheme is working to capacity new carer/clients may have to be placed on a waiting list. Carers in this situation can approach the Social Work department who may be willing to purchase support from us, as B below. B.
Highland Council Social Work Department may charge for this service service provided by Crossroads. C.
This support will be charged at the prevailing rate agreed with the Highland Council Social Work Department for individual purchased carer support and travel as in B above. D. At present Crossroads does not charge fir its carer support. However should a carer wish to enter into a private contract with the scheme terms can be arranged. This contract of necessity must reflect the full cost, i.e. not subsidised by statutory body funding. HOW YOU CAN HELP US
DONATIONS Your donation will help carers in Caithness receive the help and support they need. A donation can be handed into the office, sent in by post or made monthly by deed of covenant. Please make cheque or postal order payable to:- Crossroads (Caithness) Care |
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