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Caithness News Bulletins September 2003

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An independent survey carried out for The Highland Council has revealed that 78% of participants are satisfied with services provided by the council.  This shows an 11% improvement on the results from the last performance survey carried out for the Council.

The majority (86%) of participants stated that, overall, they found it easy to contact the Council.  The most commonly used methods of contact were the telephone and the Service Point Network.

A total of 1,400 people (20%) responded to the Annual Performance Survey carried out in June/July of this year. 

Councillor David Alston, Chairman of the Renewing Democracy and Community Planning Select Commmittee, said: “The views of the public, aired through the annual survey, are very important in highlighting where we can improve the way we deliver services.

“There have been some changes in the way that the public views the Council – opinions on some aspects have improved and opinions on others have worsened.  Over three quarters (78%) of participants stated that, overall, they were satisfied with services provided by the Council.  This has increased from 67% last year.  This is due in no small part to the hard work of Council staff in continuing to deliver a essential services across the Highland area.”