Floodline Scotland -
Tel - 0845 9881188
SEPA Flooding
SCOTTISH WATER
0845 600 8855 - Emergencies
0845 601 8855 - Households
0845 602 8855 - Businesses
WATER INDUSTRY COMMISSIONER
01786 430200 - Complaints
Paying for Water Services 2006 - 2010
Consultation - Ministers will decide in January 2005
The water industry in the UK has been undergoing huge changes and more
are to come as regulation in the treatment of sewerage and standards for
water quality are increased by the European Union. The impacts and
replies to consultation can be found on many web sites. Here are
just a few that might be of interest in this connection -
Water Panels - the Water Panels full
response to the consultation in on the web site along with reports on "Affordability
of Water and Sewerage charges For Low Income Households". and
"Principles of charging fopr Water and Wastewater" are also on the
Panels' web site.
Water Industry Commissioner For Scotland
Main role is to promote the interests of customers of Scottish Water.
Drinking Water Quality Regulator
The main purpose of this body is to protect public health and provide an
independent check on Scottish Water ensuring it complies with the drinking
water quality regulations.
Scottish Environment Protection Agency (SEPA)
Responsible for a range of activities including regulating discharges to
rivers, lochs, estuaries and coastal water from industry sewage work, fish
farms, septic tanks etc. controlling pollution from waste management
activities, regulating landfill sites and has duties for protecting and
improving the water environment under the Water Environment and Water
Services Act.
Health and Safety Executive
Responsible for the regulation of almost all risks arsing from work
activities. Protection of workers and the public is its primary
role.
Scottish Water
Responsible for providing all services on the public water and sewerage
networks.
Scottish Parliament
Scottish Water is accountable to Scottish Ministers and through them to
the Scottish Parliament
Scottish Executive
Through the Scottish Executive the Minister for Environment and Rural
Affairs is responsible for water in Scotland. the Minister sets the
policy objectives to be delivered by Scottish Water.
Water Customer
You can use the site to express your views and
concerns as a customer of Scottish Water, and to gather information about
Scotland's water.
Scottish Water
Water Industry Commissioner For Scotland
Water Customer Panels
Scottish Water
www.scottishwater.co.uk
Emergency Helpline 0845 600 8855
Customer Helpline 0845 601 8855
Billing Helpline (Business) 0845 602 8855
Dunfermline H.O. 01383 848200
Glasgow 0808 100 5333
Edinburgh 0131 445 4141
Inverness 01463 245 400
Scottish Environment Protection Agency
www.sepa.org.uk
North Area 01224 248338
East Area 0131 449 7296
West Area 01355 574200
Corporate H.O 01786 457700
Drinking Water Quality Regulator
www.dwqr.org.uk
0131 244 0186]
Water Customer Consultations Panels
www.watercustomer.org
0845 850 3344
Water Industry Commissioner
www.watercommissioner.co.uk
01786 430200
Complaints 0845 7413132
Water FAQ At Lennntech
Other educational water pages from Lenntech students use most:
http://www.lenntech.com/water-treatment-decision-path.htm which
leads to tutorial type decision points such as:
http://www.lenntech.com/_water-treatment/waterdisifection.yes.htm
Water Exchange
Links to many water sites
Water Exchange - Trading water assets
Key
Facts on Scottish Water
Water Watch Links
Ofwat (Office of Water Regulation) -
responsible for making sure that the water and sewerage companies give
good-quality and efficient service at a fair price
Environment
Agency - responsible for
protecting and improving the environment. Plays a central role in
putting the Government's environmental policies into practice. Monitors,
protects and improves the quality of rivers, estuaries and coastal
waters controlling over 100,000 water discharge consents (these are
licences which set out the conditions under which organisations can pump
treated sewage or trade waste into water). Plays a role in saving,
redistributing and enlarging surface and groundwater supplies. Encourage
water conservation and promote transfer schemes. Issues licences for
organisations to take water from rivers and boreholes
Department
of the Environment, Transport and the Regions (DETR) -
responsible for the legal structure of the water industry and how it is
regulated. Also responsible for developing and putting into practice EC
Directives affecting the water industry and the water environment
generally
DETR
Water Quality Division
Drinking
Water Inspectorate - responsible
for checking that water companies keep to their legal duty to supply
wholesome water
Competition
Commission - has taken on the
former Monopolies and Mergers Commission role of carrying out inquiries
into matters referred to it by the other UK competition authorities
concerning monopolies, mergers and the economic regulation of utility
companies.
Environment
Agency Wales
Water
Industry Commissioner for Scotland
Scottish
Environment Protection Agency (SEPA)
Northern
Ireland executive - Department of the Environment
Water
Quality in the European Union
European
Environment Agency - water
WaterAid
International
Water Association
World
Water Council (International Water Policy Think Tank)
AquanovA
International
Rivers Network
InterWATER
Water
Supply and Sanitation Collaborative Council
IRC
International Water and Sanitation Centre
American
Water Works Association (including links to water utilities worldwide)
Water Wiser - Water/Conservation Links
UNESCO Water Portal
Potentially Unsustainable Agricultural Irrigation
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